1. Introduction
K12 Hunar (“Platform”, “we”, “our”, or “us”) respects user privacy and provides mechanisms for users to request access, correction, deletion, or management of their personal data.
This Privacy Requests Policy explains how users may submit requests related to their personal information in accordance with applicable laws including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other relevant regulations.
2. Types of Privacy Requests
Users may request:
- access to personal data
- correction of inaccurate information
- deletion of personal data
- withdrawal of consent
- account deactivation
- restriction of certain data processing activities
- information regarding stored data
- reporting of privacy concerns
3. Who Can Submit Requests
Privacy requests may be submitted by:
- registered users
- parents or guardians of minors
- schools or institutional representatives
- authorized legal representatives
For child-related accounts, additional verification may be required.
4. Information Required for Requests
To process a request, users may need to provide:
- full name
- registered email address
- account details
- description of the request
- proof of identity where necessary
This helps us protect user accounts from unauthorized access or fraudulent requests.
5. Request Categories
A. Access Request
Users may request information regarding:
- what personal data is collected
- how it is used
- who it is shared with
- retention duration
B. Correction Request
Users may request correction of inaccurate or outdated information including:
- profile details
- school information
- contact details
- uploaded information
C. Deletion Request
Users may request deletion of personal data or accounts.
Certain information may still be retained if required for:
- legal compliance
- fraud prevention
- security
- dispute resolution
- regulatory obligations
D. Consent Withdrawal
Users may withdraw consent previously provided for certain data processing activities.
Withdrawal of consent may affect access to certain Platform features.
E. Complaint or Privacy Concern
Users may report:
- misuse of personal data
- unauthorized access
- suspected data breaches
- privacy violations
- concerns involving minors
6. Response Timeline
K12 Hunar aims to respond to valid privacy requests within a reasonable period as required by applicable laws.
Complex requests may require additional verification or processing time.
7. Verification Process
To protect user privacy and security, we may verify identity before processing requests.
Failure to provide sufficient verification information may result in delayed or rejected requests.
8. Children’s Privacy Requests
Parents or legal guardians may:
- request access to child data
- request deletion
- update information
- withdraw consent where applicable
K12 Hunar may require proof of guardianship before processing such requests.
9. Limitations
Certain requests may be denied where:
- disclosure may violate laws
- data must be retained legally
- requests are fraudulent or abusive
- identity cannot be verified
- disclosure affects rights of other users
10. Data Security
Privacy requests are handled using reasonable security measures to protect confidential information during review and processing.
11. Compliance with Indian Laws
K12 Hunar aims to comply with:
- Information Technology Act, 2000
- Information Technology Rules, 2021
- Digital Personal Data Protection Act, 2023 (DPDP Act)
Nothing in this Policy limits rights available under applicable law.
12. Grievance Officer
For privacy-related complaints or unresolved concerns, users may contact:
Grievance Officer
Name: [Insert Name]
Email: [Insert Email]
Address: [Insert Address]
13. How to Submit a Privacy Request
Users may submit requests through:
- official support email
- website contact form
- dedicated privacy request form (recommended)
Recommended Email Subject Lines:
- Privacy Access Request
- Privacy Deletion Request
- Data Correction Request
- Child Data Privacy Concern
14. Changes to This Policy
K12 Hunar may update this Privacy Requests Policy periodically.
Updated versions will be posted with a revised “Effective Date.”
Continued use of the Platform constitutes acceptance of updated policies.
15. Contact Information
For privacy requests or concerns:
K12 Hunar
Website: K12 Hunar
Email: support@k12hunar.com